Mandatory Parcel Return Arrangement

退件流程安排
Under the below situation, your parcel may be mandatorily disposed of or returned.
  • Sender did not complete the customs declation for all items in parcel; or
  • Sender did not provide clear item declation details; or
  • Recipient refused to pay for the tax required by customs of the destination country; or
  • Recipient refused or failed to provide documents required by customs of the destination country; or
  • There are forbidden items inside your parcel

Refund Process after cancellation of shipment booking

  • If for any reason you need to cancel a shipment booking, you MUST contact our customer service representative BEFORE the courier come to pickup.
  • After confirmation of the cancellation of shipment booking with our Spaceship customer service representative, the refund process will start.
  • We will process to refund you fully to your credit card in 5-8 working days.

Spaceship Reminder:

If you want to cancel the shipment booking, please DO NOT give your parcel to the courier. Once the courier picked up the parcel, the order cannot be cancelled. For any reason, when you have to end the delivery or return the parcel, sender has to be responsible for all the related extra charges.

Additional Fee (Parcel Return/Delivery Failure)

For any reason, when you have to end the delivery or return the parcel to the sender:

  • Sender has to be responsible for ALL the related extra charges and Spaceship will not arrange any refund.
  • Sender may still have to pay fine of sending forbidden items or charges required by customs.
  • If sender chooses to abandon the parcel, all the expenses associated with such destruction will be borne by sender.

If you any question about Parcel Return, please contact our online custom service representative.

Share on facebook
Share on twitter
Share on linkedin
Share on email

最新文章

用Spaceshi都寄到郵局喇

Book Hong Kong Post international courier service by Spaceship

You can ship out your parcels via Hong Kong Post Office using Spaceship without going out! Book Hong Kong Post International courier service via Spaceship and schedule door-to-door pick-up courier service at anytime so you don’t have to leave your home!
Enjoy international-level courier service at a discounted price! … Read More

最新優惠

相關文章

用Spaceshi都寄到郵局喇

Book Hong Kong Post international courier service by Spaceship

You can ship out your parcels via Hong Kong Post Office using Spaceship without going out! Book Hong Kong Post International courier service via Spaceship and schedule door-to-door pick-up courier service at anytime so you don’t have to leave your home!
Enjoy international-level courier service at a discounted price! … Read More

如何寄BNO申請文件到英國[教學]