Career at Spaceship

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Launched in September 2019, we strive to innovate traditional courier industry.  As the first online courier comparison and booking platform in Hong Kong, we aim to provide the best user experience and make shipments more accessible to the general public than ever.  We are in rapid growth and planning to expand to other Asia markets in the coming years.

Our core values

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Innovative

At Spaceship, we believe there’s always a better way.  We embrace creativity and constantly look for opportunities to improve and work better.  We are not afraid to challenge convention.  

We learn from our successes, failures and each other.  

Empathetic

We believe customers are at the heart of what we do.  We are committed to creating the best user experience for our customers.

At Spaceship, your voice matters! We believe giving and taking genuine feedback can help us improve together.   

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Passionate

We love what we do.  We constantly look for opportunities to grow together and head towards the same goals.  

We celebrate every milestone together at Spaceship.  We believe amazing people make everything better.  

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Ready to be part of something amazing?

We need great people to work with us and grow together as a team! If you are ready to grow your career and shape tomorrow, you’ve come to the right place! 

Current Job Openings:

Marketing Team

What You’ll Do
  • Create compelling, customer-focused content & visuals to drive potential leads, including but not limited to content for social media contents and website etc.;
  • Assist the team to plan and develop social media strategy including content creation and campaigns 
  • Daily routine on monitoring social community and handling enquiries on social media
  • Review and analyse the performance of each campaign and advise opportunities for improvements & further developments;
  • Develop and compile reports on assessing campaign effectiveness in social media sites and collect marketing intelligence
  • Explore and develop potential marketing partnerships across industries;
Who You Are
  • Bachelor’s degree in Advertising, Marketing or any related disciplines
  • Minimum 1 year of digital marketing experience or social media experience
  • Familiar with social media channels and digital platforms including but not limited to Facebook, Instagram, Google – Adwords and Analytics, Youtube etc
  • Knowledge in photo and video editing software such as Adobe Photoshop, Adobe Premiere Pro is an advantage
  • Fluent in writing and speaking English, Cantonese and Chinese
  • Immediate available will be highly preferred
How to Apply
Drop an email to [email protected] with the following information
  • Most updated resume
  • Expected salary
  • Availability
  • Links to the social media account managed by you

UX/UI Team

About The Job

At Spaceship, User Experience Researchers (UXRs) help everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineers. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities.

What You’ll Do
  • Conduct independent research on multiple aspects of products and experiences.
  • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
  • Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment
  • Understand and incorporate complex technical and business requirements into research
  • Advocate research findings to diverse audiences through written reports and in-person presentations
Who You Are
  • Bachelor’s degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience
  • Experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys
  • Relevant product research experience, either in an end-to-end, usability, or generative setting
Preferred Qualifications
  • Master’s degree or PhD in a related field
  • 3+ years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development
  • Experience in a variety of product spaces, applied research and/or academic settings
  • Proficiency in communicating user research findings with cross functional partners to drive impact
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
 How to Apply

Drop an email to [email protected] with the following information

  • Your CV / Resume
  • Expected salary
  • Availability
What You’ll Do
  • Solve business problems by humanizing product ideas and developing these into elegant application designs 
  • Create customer flows, user journey, user personas, wireframes, prototypes as needed to effectively conceptualize and communicate detailed interaction behaviors 
  • Give and solicit feedback from other designers in order to continually raise our bar for quality
  • Work closely with cross-functional teams of product managers and engineers to help define business and feature requirements 
  • Have a love for beautiful software and the capability to design products that are both obvious and a delight to use 
  • Participate in user research and data analysis
  • Care about the little things and have great attention to detail 
  • Be comfortable experimenting, accepting feedback and iterating on ideas
Who You Are
  • 3+ years of equivalent, relevant work experience 
  • Must have portfolio link on resume 
  • Demonstrated strategic product thinking and vision
  • Experience in building and shipping applications or software
  • Experience with a variety of design tools including Adobe XD, Figma, Axure is highly desirable
  • Capable of communicating and prototyping interactions rapidly at all levels of fidelity 
  • Experience in communicating with engineering teams
  • Experience in both qualitative and quantitative user research
  • Fluent in cantonese and english is a big plus
How to Apply

Drop an email to [email protected] with the following information

  • Tell us your biggest motivation in joining us
  • Your CV / Resume
  • Your Design Portfolio
About You
  • A Storyteller: You have demonstrated success in conceptualize to execution on delivering message to audiences on different medias by motion graphic / video / photography . You have 2+ years of experience as a visual/digital designer, with an emphasis on branding & graphic design in consumer market. 
  • An end-to-end designer: You’re strong at thinking big during the conceptual stage, but can zoom in to pixel-level detail during production, for social media, blog and other marketing materials
  • A clear communicator: You are able to effectively present and pitch your work to diverse audiences throughout the business. You come with a solid rationale behind every design decision you make, you understand the importance of listening as part of communication.
  • Collaborative: You understand that the best work happens when individuals work as a team and you enjoy working alongside teams of product managers, engineers, and business stakeholders.
What You’ll Get
  • Experience in building a media for an innovative product
  • Design Freedom
  • High ownership of your works
  • Fun work environment
  • A great team who will fight beside you to accomplish the goals
Who You Are
  • Bachelor’s degree in Multi-media Design, Visual Communication Design, or other relevant fields
  • Endlessly curious about people, technology, design, and life
  • Experience working with video editing & motion graphic
  • 2+ years of experience in the Design field
  • Mastery of design tools such as Adobe Creative Suite
  • Tenacious about solving problems and seeing projects through to the end
  • A love for the craft of Design and Design Thinking and our ever-evolving toolset
  • Ability to speak about your work with measured passion and data
  • Energy amplifier — things get better when you enter the room
  • Paper and pen come before you sit down at a screen
  • Quick and dirty feedback is your oxygen when breathing life into an idea
  • Experience working in a startup environment is a big plus
 How to Apply
Drop an email to [email protected] with the following information
  • Most updated resume and portfolio
  • Expected salary
  • Availability

Engineering Team

About the Job
We’re looking for a well-rounded and experienced App Developer strong in both native and hybrid development. You’ll display creative and technical skills to produce high quality interactive mobile apps.
The right fit for our team has a love for coding and learning and is a high-energy strong communicator who can join an expert team and work with limited direction.

The Work
  • Create Apps for both existing and new products.
  • Write well designed, testable, efficient code by using best software development practices
  • Work with UI/UX experts to create mobile app layout/user interface
  • Gather and refine specifications and requirements based on technical needs
  • Create and maintain software documentation
  • Be responsible for maintaining, expanding, and scaling our products
  • Stay plugged into emerging technologies/industry trends and apply them into operations and activities
The Environment
  • Platform based on React / NodeJS / PHP / Java
  • Mobile apps built w/ React Native, Native (Swift / Objective-C / Java / Kotlin)
  • AWS Serverless architecture (API Gateway, Lambda, DynamoDB, etc
Skills and Requirements: 
  • You should be strong on App development, experience react native and Expo is a plus.
  • At least 1-3 years of React Native based Mobile App development experience
  • Experience Fluency in Git and source code management concepts
 How to Apply

Drop an email to [email protected] with the following information

  • Most updated resume
  • Expected salary
  • Availability

About the Job
We’re looking for a well-rounded and experienced analyst programmer strong in both front-end and back-end.
The right fit for our team has a love for coding and learning and is a high-energy strong communicator who can join an expert team and work with limited direction.

The Work
  • Write well designed, testable, efficient code by using best software development practices
  • Work with UI/UX experts to create website layout/user interface
  • Integrate data from various services and data source
  • Gather and refine specifications and requirements based on technical needs
  • Create and maintain software documentation
  • Be responsible for maintaining, expanding, and scaling our products
  • Stay plugged into emerging technologies/industry trends and apply them into operations and activities
The Environment
  • Platform based on NodeJS + Laravel + Python + Go , etc
  • AWS Serverless architecture (API Gateway, Lambda, DynamoDB, etc)
  • AWS/GCP/Azure Cloud-based hosted infrastructure
  • Slack, Jira and other online collaboration tools
Skills and Requirements 
  • Familiar with the process of SDLC (Software Development Life Cycle) / Agile Development
  • Train subordinates in programming and program coding
  • You should be strong on system analysis and database design and equally strong on the back-end doing API design, building RESTful api service
  • Strong understanding of system analysis and design and test driven development
  • Experience 3-5 years of front-end / back-end development
  • Experience Fluency in Git and source code management concepts
Bonus Skills/Experience
  • Experience mobile app development
  • Knowledge of K8s / Docker / AWS EC2 / GCP
  • Experience A/B testing, serverless computing and data engineering
  • Familiar with Agile and DevOps practice and principle. Event-driven, TDD,  CI/CD and other development approaches
How to Apply

Drop an email to [email protected] with the following information

  • Most updated resume
  • Expected salary
  • Availability

Customer Success Team

What You’ll Do

  • Answer customers phone and online enquiry, provide suggestions to their logistics issues and teach them how to use Spaceship online booking platform
  • Understand current logistic practices and offer shipment advice to users
  • Assist the operations team to handle clients problems and requests
  • Follow up customer orders and shipment progress
  • Provide insights and suggestions for optimising sale conversion
  • Suggest solutions to improve operation process
  • Setup and monitor the customer feedback loop for business growth
What You’ll Get
  • Experience building an innovative product
  • Unlimited learning opportunities
  • High ownership of your projects
  • Fun work environment
  • A great team who will fight beside you to accomplish the goals 
Who You Are
  • High Diploma or Degree Holder
  • Good telephone manners and communication skills
  • At least 1-2 years of working experience in e-commerce/logistics/banking/financial industry
  • Experience in using Intercom, Zendesk or related customer service tools
  • Good command of spoken and written Cantonese & English; proficiency in Putonghua is an advantage
  • Strong problem-solving & multi-tasking skills
  • Self-motivated, responsible and able to work under pressure
 How to Apply

Drop an email to [email protected] with the following information

  • Most updated resume
  • Expected salary
  • Availability
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